Managing the Customer Experience: Turning Customers Into Advocates
Managing the Customer Experience: Turning Custo...
Author: Shaun Smith, Joe L. Wheeler
How much more profit could you make if you had customers who couldn't imagine doing business with anyone but you? In your dreams! Tell that to Virgin Atlantic or Harley Davidson. How great would life be if 40% of your new business simply knocked on y...

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Managing the Customer Experience: Turning Custo...

How much more profit could you make if you had customers who couldn't imagine doing business with anyone but you? In your dreams! Tell that to Virgin Atlantic or Harley Davidson. How great would life be if 40% of your new business simply knocked on y...

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